Frequently Asked Questions
Straight answers, before you call
The questions we hear most from homeowners across Tucson and the surrounding area.
We offer same-day service in many cases, depending on your location and the day's schedule. Call 520-655-8551 and we'll give you the real window for your address — we don't promise a time we can't hit.
A repair diagnostic visit is $89 for residential ($129 commercial) — that covers real testing, and you get the repair price in writing before any work starts. New-system replacement estimates are priced differently; call 520-655-8551 and we'll tell you exactly what to expect before we schedule anything. Common repair prices are on our pricing page.
Tucson and the surrounding area, including Marana, Picture Rocks — the community we're named for — Oro Valley, Catalina, Sahuarita, and neighboring communities. If you're not sure we cover your address, call and ask.
Our maintenance plan: $195 a year (or $19.99 a month) for three visits — a spring cooling check, a fall heating check, and a plumbing inspection — plus priority scheduling and 20% off the whole repair ticket, parts and labor. See the Club.
It's our written guarantee on qualified installations: if you're not satisfied with a system we installed within the first year, we make it right — up to and including your money back. Repairs, tune-ups, and service calls are backed by guaranteed workmanship and upfront pricing. See the full breakdown on our guarantee page. Home Wellness Club members get more: 5-year parts and 2-year labor coverage on qualifying repairs while their membership is active.
Yes — Picture Rocks Cooling, Heating & Plumbing holds two Arizona ROC licenses: CR-39 #208709 (HVAC) and CR-77 #293702 (plumbing, including solar). Both are active and verifiable on the AZ ROC registry.
We're brand-agnostic. We size your system with a Manual J heat-load calculation and verify the equipment independently, then recommend what actually fits your home — not whichever brand we happen to be pushing that month.
Yes — we work with two lending partners — Optimus (our preferred lender) and Wisetack — and can finance $500 to $65,000 with terms from 3 months up to 15 years, subject to approved credit. See our financing page for details.
Monday through Friday 7am-7pm, Saturday 7am-5pm, closed Sunday. Call 520-655-8551 during those hours and we'll get you on the schedule.
No — we service all system brands, not just the ones we install.
Still have questions?
Every answer here comes from the same company that puts a written 1-Year Money-Back Guarantee behind qualified installations. Call us and we'll answer them directly — no hold music, no script.
