Frequently Asked Questions
Straight answers, before you call
The questions we hear most from homeowners across Tucson and the surrounding area.
We offer same-day service across the Tucson area. Call 520-655-8551 and we'll give you the real window for your address — we don't promise a time we can't hit.
A repair diagnostic visit is $89 for residential ($129 commercial), waived when you go ahead with the repair — HVAC and plumbing. It covers real testing, and you get the repair price in writing before any work starts. Quotes on a new system are free. Common repair prices are on our pricing page.
Tucson and the surrounding area, including Marana, Picture Rocks — the community we're named for — Oro Valley, Catalina, Sahuarita, and neighboring communities. If you're not sure we cover your address, call and ask.
Our maintenance plan: $195 a year (or $19.99 a month) for three visits — a spring cooling check, a fall heating check, and a plumbing inspection — plus priority scheduling and 20% off the whole repair ticket, parts and labor. See the Club.
It's our written guarantee on qualified installations: if you're not satisfied with a system we installed within the first year, we make it right — up to and including your money back. Repairs, tune-ups, and service calls are backed by guaranteed workmanship and upfront pricing. See the full breakdown on our guarantee page. Home Wellness Club members get more: 5-year parts and 2-year labor coverage on qualifying repairs while their membership is active.
Yes — Picture Rocks Cooling, Heating & Plumbing holds two Arizona ROC licenses: CR-39 #208709 (HVAC) and CR-77 #293702 (plumbing, including solar). Both are active and verifiable on the AZ ROC registry.
We're brand-agnostic. We size your system with a Manual J heat-load calculation and verify the equipment independently, then recommend what actually fits your home — not whichever brand we happen to be pushing that month.
Yes — we work with two lending partners — Optimus (our preferred lender) and Wisetack — and can finance $500 to $65,000 with terms from 3 months up to 15 years, subject to approved credit. See our financing page for details.
Monday through Friday 7am-7pm, Saturday 7am-5pm, closed Sunday. Call 520-655-8551 during those hours and we'll get you on the schedule.
No — we service all system brands, not just the ones we install.
Yes. Call us directly for diagnosis and a written repair price. See home warranty claim help.
Leave it off, keep the tag in place and call us to find out what it needs. See Southwest Gas red tag repair.
Still have questions?
Every answer here comes from the same company that puts a written 1-Year Money-Back Guarantee behind qualified installations. Call us and we'll answer them directly — no hold music, no script.
