Southwest Gas red tag repair · Tucson

Furnace or Water Heater Red-Tagged by Southwest Gas?

Smell gas? Leave the house now. From outside, call 911 and Southwest Gas at 877-860-6020.

  • Call now and we'll give you the earliest 2-hour window we have, often the same day. Mon–Fri 7–7, Sat 7–5, closed Sunday.
  • Leave the appliance off and the tag on.

4.9 on Google · 1,000+ reviews across platforms

Close-up of gas furnace burners firing with steady blue flames.

Got a tag? Leave the appliance off and the tag on. Our licensed technician finds what failed and gives you a flat repair price in writing before any work. $89 diagnostic, waived when you go ahead with the repair. Repairs carry a written 1-year parts and labor warranty.

Eight Picture Rocks technicians lined up in red and blue company shirts in front of desert trees.

★★★★★ “A gas leak pressure test was conducted by Tyler from Picture Rocks. He was very thorough with his assessment and run all the diagnostics.” — Xavier G., Google review.

Read the details

Family-owned, serving Tucson since 2001. Licensed (AZ ROC CR-39 #208709 · CR-77 #293702), bonded and insured. 4.9 on Google, 1,000+ reviews across platforms. Not a call center. Read more reviews

Got a tag? Leave the appliance off.

Don't remove the tag. Take a photo and tell us what it says. A tagged furnace or water heater isn't safe to run as it is.

We're an independent licensed contractor, not Southwest Gas. Our technician tests the problem and gives you the repair price in writing before work starts. We photograph and video the work so you can see what we saw.

Already have a replacement quote? A failed part can often be repaired. A leaking water heater tank needs replacement. We'll tell you which answer fits what we find.

One company for gas and water

  • Furnaces and gas water heaters
  • Gas lines and gas pressure tests
  • Visible, hidden and slab leaks
  • Plumbing repairs, with testing and documented findings, not a guess about what to replace

Our process

What happens when you call

01

Photo the tag

Don't remove it. Take a photo and tell us what it says.

02

We test it

Our licensed technician tests the problem and shows you what failed.

03

Flat price in writing

You see the repair price before any work starts. You decide.

04

Fixed and warrantied

Repairs carry a written 1-year parts and labor warranty.

What it might cost

The diagnostic is $89, waived when you go ahead with the repair. A full gas pressure test of the home's gas piping, only if it's needed, is $375, and you'll see that price before we run it.

If a gas tank water heater has to be replaced, gas tank models start at $2,743.50 installed, and replacement estimates are free. Bigger repairs can be financed: 0% APR financing is available for approved buyers. See financing.

Call 520-655-8551 and tell us what the tag says.

Water company says you have a leak?

Turn off every tap and appliance and check the meter. Still moving? Shut off the main and call us.

A visible leak is found on the diagnostic visit at no separate charge. For a hidden or slab leak, we use listening equipment and pressure testing before cutting anything open. You get the repair price in writing first. More on our leak detection.

On Tucson Water, the pipe from the meter to your house is yours to repair. That's the pipe we fix. On a well or another water provider? Tell us when you call.

Before you book

Straight answers, no runaround. If yours isn't here, call us.

No. Leave it off, keep the tag in place and call us to find out what it needs.

No. We're an independent licensed contractor. Southwest Gas tagged the appliance; we find what failed and fix it.

Not to find it. Listening equipment and pressure testing narrow it down first; we open only what we have to.

No. The diagnostic is waived when you go ahead with the repair.

We're closed Sunday. Outside our hours, book online and we'll follow up when we're back. If you smell gas, leave the house and call 911 and Southwest Gas from outside.

Family-owned, serving Tucson since 2001.

Licensed (AZ ROC CR-39 #208709 · CR-77 #293702), bonded and insured. Not a call center. Repairs carry a written 1-year parts and labor warranty. Call Monday to Friday 7 a.m. to 7 p.m. or Saturday 7 a.m. to 5 p.m.

A clean, properly installed AC condenser

Not ready to call?

Tell us what's going on. We'll call you back.

During business hours we call back within 30 minutes. Faster still: