Privacy policy
Your information, handled the way we handle your home: carefully.
This page explains what we collect when you call, text, or book with us, what we do with it, and what we will never do with it. Plain English, no legal fog. Effective August 28, 2026.
What we collect
When you call us, text us, book online, or send a message through our contact form, we collect what we need to do the job: your name, phone number, service address, and the details of the work you're asking about (like the age of your AC or what your water heater is doing).
We use tracking phone numbers on our website and ads so we know which pages and campaigns actually bring in calls. Calls to our office may be monitored or recorded for quality and training.
Like most websites, this site also uses cookies and analytics (Google Analytics and advertising platforms) to understand how visitors use our pages and to measure our ads. That data is about browsing behavior, not your identity.
What we use it for
- Scheduling, performing, and following up on your service — estimates, appointment reminders, invoices, and warranty records.
- Answering your questions when you call, text, or message us.
- Keeping a service history for your home so repeat visits start with the full picture.
- Measuring which of our ads and web pages are worth what we pay for them.
- Occasional service reminders or offers from us — and only from us. You can opt out any time.
Who we share it with — and who we don't
We share your information only with the service providers that make our business run: our scheduling and customer-management platform (Housecall Pro), payment processing, financing partners only when you apply for financing, and the analytics and advertising tools described above.
We do not sell your personal information. We do not rent it. We do not trade customer lists. No mobile phone numbers or opt-in data are shared with third parties or affiliates for their marketing or promotional purposes — full stop.
Text messaging (SMS) terms
If you give us your mobile number, we may text you about your appointment — confirmations, on-the-way notices, and follow-ups. Message frequency varies with your service. Message and data rates may apply.
Reply STOP at any time to stop receiving texts from us, or HELP for help. Opting out of texts does not affect your service — we'll just call instead.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Cookies and analytics
This site uses Google Analytics to count visits and understand which pages help people, and a Spotify advertising pixel that tells us whether our streaming-audio ads bring visitors to the site. You can block or clear cookies in your browser settings at any time — the site works fine without them.
Our online booking and contact forms are provided by Housecall Pro and are governed by their privacy practices as well as ours.
Your choices
Want to know what we have on file for you, correct it, or have it deleted? Call us at 520-655-8551 or send a note through our contact page and we'll take care of it. Arizona doesn't require us to offer this — we do it because it's your information.
We keep service records as long as they're useful for warranties, guarantees, and your home's service history, and as long as the law requires for business records.
This policy may be updated as our tools change; the effective date at the top always tells you the current version. Questions about any of it? Just ask.
The same rule as our work: in writing, no surprises
We put our guarantee in writing, and we put this in writing too. If anything on this page doesn't match your experience with us, call and tell us — we'll fix it.
