Repair diagnostics · Tucson

$89 Diagnostic, Waived With Your Repair

Something not working? $89 diagnostic, waived when you go ahead with the repair. A Picture Rocks technician finds the real cause and gives you a flat repair price in writing before any work. No trip charge in our service area.

  • Same-day visits most days. Call now for the earliest 2-hour arrival window.
  • Mon–Fri 7–7, Sat 7–5, closed Sunday.

4.9 on Google · 1,000+ reviews across platforms

Gloved hands tracing the wiring inside a package unit's control panel during a diagnostic.
The Picture Rocks team lined up beside a pool, with the company dog in front.

★★★★★ “It was the capacitor not the motor. He made sure our system was running fine before leaving. He was very courteous and didn't try to sell me more parts than I needed like other companies.” — Stan & Loretta M., Google review.

Read the details

Family-owned, serving Tucson since 2001. Licensed (AZ ROC CR-39 #208709 · CR-77 #293702), bonded and insured. 4.9 on Google, 1,000+ reviews across platforms. Not a call center. Read more reviews

Pay for answers, not a guessed-at fix

An AC, heat pump or furnace visit includes checking electrical connections, refrigerant pressures and airflow. Your technician shows you the readings, explains what failed and recommends the fix.

For plumbing, we measure pressure with real tools and document what we find with photos or video. Either way, you see a flat price for parts and labor before you approve any repair.

Site-built or manufactured home, in Tucson, Marana, Oro Valley or Picture Rocks: same $89 visit. Tell us which when you call.

Other visits

  • New-system quote: free. You don't pay a diagnostic fee just to get a replacement price.
  • Home-sale HVAC inspection: $96 per system, with written findings and photos. A different visit: see home-sale inspections.
  • Sewer scope: $129 all-in, a camera from the house to the street for a homeowner's drain or sewer problem. The $189 realtor plumbing inspection is a different visit: the sewer out to the county tap plus the under-home camera, fixtures, drains, water heater and a gas look.
  • Commercial diagnostic: $129.
  • Home Wellness Club member diagnostic: $49 instead of $89, plus priority scheduling and 20% off the whole repair ticket.

Our process

How the diagnostic works

01

Tell us what it's doing

Call 520-655-8551 and tell us what the system is doing. We'll give you the earliest 2-hour arrival window, often the same day.

02

We test, not guess

Readings and photos, so you see the problem for yourself.

03

Flat price in writing

Nothing gets repaired until you've seen the price and said yes.

04

Tested again before we leave

We test the system again before leaving to check that it runs right. Standard repairs carry a written 1-year parts and labor warranty.

What will the repair cost?

Typical AC repairs run about $210 to $250 for a capacitor, $300 to $375 for a contactor and $700 to $900 for a condenser fan motor. Your exact price comes in writing after diagnosis, not from an hourly meter running while someone hunts for the problem.

Already have another company's quote? Ask what testing supports it. Have a licensed contractor's written quote or diagnostic over $1,000? We'll send a tech out to check it, free: free second opinion.

Call 520-655-8551 or book online to find the cause and get your written repair price.

Before you book

Straight answers, no runaround. If yours isn't here, call us.

You pay $89 for the testing and diagnosis. Go ahead with the repair and that fee is waived.

No. There are no trip fees in our service area.

No. This is a repair diagnostic. The home-sale HVAC inspection is $96 per system, with written findings and photos. In escrow? Tell us the deadline when you call and we'll tell you which visit you need.

Monday through Friday 7 a.m. to 7 p.m. or Saturday 7 a.m. to 5 p.m. We're closed Sunday. Outside our hours, book online and we'll follow up when we're back.

The right fix, in writing, before any work.

Family-owned, serving Tucson since 2001. Licensed (AZ ROC CR-39 #208709 · CR-77 #293702), bonded and insured. 4.9 on Google, 1,000+ reviews across platforms. Not a call center. Repairs carry a written 1-year parts and labor warranty.

A clean, properly installed AC condenser

Not ready to call?

Tell us what's going on. We'll call you back.

During business hours we call back within 30 minutes. Faster still: