Reviews

Amazing Service

Niki - Tucson, AZ
51 days ago

My AC went out late in the day and I was able to get ahold of Melissa at picture rocks heating and cooling she informed me that their tech just left my area but can be there first thing in the morning. (Luckily I had a small unit to stick in my bedroom to stay cool while we slept.)They instructed me to turn off the unit and run the fan all night to thaw since the condenser was a giant ice block. She let me know know he would be out between 10am -noon. He arrived early at 8:30 which was a very nice surprise! Chris checked the system and was nice and professional. Let me know what my problem was. Filters! They can be a nightmare. Caused my system to freeze over. He also doubled checked everything and also installed a new thermostat for me since I had an old version with a toggle switch. Chris was very knowledgeable and I’m so pleased with the entire experience! I will definitely be calling picture rocks for any future things that arise. I will also be letting everyone know that they are the best!

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you for the 5 star review! We are pleased to hear that Chris met all of your expectations and then some. He's definitely a valuable asset to our company and is a super hard worker. Thank you again!

Above and beyond service!

Aaron - Marana, AZ
52 days ago

All appointment times Chris was early, and did everything he said he would do! Overall 6 outta 5 stars! Very polite and friendly.

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you for leaving a 5 star review for Chris. We appreciate the time you took to leave us your feedback.

Great Service

Christine - Tucson, AZ
113 days ago

Chris and Morgan are a great asset to their team. Very professional and personable. They did a great job and we have AIR

Great Professional Service

Walter - Marana, AZ
123 days ago

Chris Hubbard and his crew arrived and completed all work on time and as promised. I had a 3 ton 16 seer unit and a 3.5 ton 16 seer unit installed. The air handlers are in the attic where temps reached above 120 degrees.

Response from Picture Rocks Cooling Heating & Plumbing:

Mr. Walters, Thank you for the 5 star review. We value and appreciate customer feedback. You are right, it's no small feat to perform an installation in high degree temps. Chris is definitely valued within the company. Thank you again!

Great service from Chris and Austin. They could not have been more friendly and professional in their work at my house today. They were so hard workin

Janet - Tucson, AZ
142 days ago

Chris and Austin were great! Thank you so much for being so timely and efficient. I was desperate when my AC went out and you came to my rescue within 24 hours👍🏻I am very happy with my Goodman furnace and AC u it!

Great Service

Dave - Tucson, AZ
158 days ago

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you for the 5 star review. We appreciate you taking the time to complete one.

Great work

Robert - Tucson, AZ
196 days ago

Alex was very efficient, great customer service. He did a great job.

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you for the 5 star review. Customer feedback is valuable to us. We are glad that you were pleased with your service.

Picture Rocks Heating & Cooling

Levi - Tucson, AZ
243 days ago

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you Mr. Brchan for leaving a 5 star review. We value and appreciate customer feedback. We are also thankful for your business and trust and in us.

Great service

Lynne H - Tucson, AZ
262 days ago

I was in a new place and Nick took the time to show me how to take the panels off the furnace to change the hidden filter. There was a noise in the vents and he found the problem quickly and fixed it. No more banging! Thank you Nick. He was prompt courteous and patiently explained to me what he found during this routine checkup service call. Will call again next year.

Response from Picture Rocks Cooling Heating & Plumbing:

Thank you for the 5 star review. We are glad to hear Nick was able to show you where and how to find a hidden filter (that's important to know) and resolved the noise in the vent. We appreciate and value the feedback. Picture Rocks Cooling Heating & Plumbing Admin

Immediate service;great price

Mrs Ruth - Tucson, AZ
298 days ago

Nick did a great job; he was efficient and knowledgeable and drove immediately to get the part we needed to restore our heat. It was fixed very quickly! Thank you Nick!